Tour Cancellation Policy

Tour Cancellation Policy At Atekoli Tourism, we understand that travel plans can change for various reasons. Therefore, we have established a cancellation policy with the aim of providing our clients with flexibility and transparency should they need to modify or cancel their tour reservation. Below is our cancellation policy:

Cancellation and Refund:

I- If the client wishes to cancel their reservation, they must notify Atekoli Tourism in writing via email or communication via WhatsApp. Cancellation will not be considered valid until we receive written notification.

II- The refund varies depending on the time of cancellation:
A- Cancellation of one-day or ½-day excursions:
 Cancellations made more than 72 hours before the scheduled tour date: The client will be eligible for a full refund of the amount paid.
 Cancellations made between 72 hours and 24 hours before the scheduled tour date: A cancellation fee of 50% of the total tour amount will be applied, and the client will receive a refund of the remaining amount.
 Cancellations made less than 24 hours before the scheduled tour date: No refunds will be made.
B- Cancellation of excursions of 2 days or more:
 Cancellations made 8 days or more before the scheduled tour date: The client will be eligible for a full refund of the amount paid.
 Cancellations made between 3 days and 7 days before the scheduled tour date: A cancellation fee of 50% of the total tour amount will be applied, and the client will receive a refund of the remaining amount.
 Cancellations made less than 3 days before the scheduled tour date: No refunds will be made.

Changes to Tour Dates:

If the client needs to change the dates of their tour, we will do our best to accommodate the request without additional costs, as long as there is availability on the new dates.

Cancellations by Atekoli Tourism:

In the event that Atekoli Tourism must cancel a tour due to unforeseen circumstances such as extreme weather conditions or logistical issues, the customer will be offered the option to reschedule the reservation on an alternative date or receive a full refund.

Custom Tours and Reservations for 10 people or more:

Custom tours may have different cancellation policies. These policies will be agreed and communicated in writing to clients at the time of booking.

Tour Refund:

Refunds will be processed within 5 business days after the customer has given written notice of cancellation. Refunds will be made through the same payment method used in the reservation.

Modifications to the Tour Itinerary:

Atekoli Tourism reserves the right to make changes to the tour itinerary due to unforeseen circumstances. In the event of significant changes, the customer will be notified as soon as possible and suitable alternatives will be offered.

Travel insurance:

It is strongly recommended that customers purchase travel insurance to cover cancellations and travel-related contingencies.

At Atekoli Tourism, we value customer satisfaction and work hard to provide exceptional travel experiences. Our cancellation policy is designed to balance customer flexibility with the need to ensure the viability of our tours. If you have any questions or require more information, please do not hesitate to contact our customer service team. This cancellation policy is effective as of November 1, 2023 and is subject to change without notice. Customers are encouraged to regularly review our cancellation policy for future updates.